Where do you ship?
International shipping is currently available to Canada, The UK, The EU, Australia and New Zealand. Shipping rates for international orders will be calculated at checkout.
Who handles your international shipping?
We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.
Do I have to pay duties and taxes?
To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.
Please note that duties and taxes assessed by customs vary by country and product.
How can I track my international order package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your tracking page with your tracking link.
When will I receive my international order?
We want you to receive your order as fast as possible!
International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.
My international order package seems to have stopped moving.
If your international order package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.
At any time, if you have a international shipping related question you can reach out via your tracking page or via email at email@example.com.
We’re here for you!
Just email us at firstname.lastname@example.org and we'll get back to you within 24 business hours.